[vc_row][vc_column][vc_row_inner el_class=”container”][vc_column_inner][vc_column_text]Once you\u2019ve completed a job for a client, you want to be their go-to for any future work. To get yourself to that point, you need to get the job done right, you also need to go above and beyond to make sure you\u2019re at the top of the list when they think of tradies. So how can you build that all-important customer loyalty and get more referrals?<\/p>\n

1. Make a great first impression<\/strong><\/p>\n

It seems obvious, but you need to impress your client all the way through, from your first meeting to your last. Your client will be creating their first impressions of you within about 10 seconds so it\u2019s important to have all of the bases covered. You should show up in a clean, branded vehicle, have a tidy appearance (tricky if you\u2019ve just come from another job but make the effort), and be confident and friendly.<\/p>\n

2. Remember the little things<\/strong><\/p>\n

We\u2019ve told you all about how it\u2019s the little things that count<\/a> with clients but remember to actively listen to the client\u2019s needs, and ask them questions to gauge what their priorities really are. A good trick is to repeat their requests back to them once you\u2019ve discussed the plan so they know you really care about and understand their needs. Clients want to know that you know exactly how to fix their problems, but also that you take pride in your work.<\/p>\n

3. Leave them with a reminder<\/strong><\/p>\n

If you\u2019ve done a fantastic job for the client and they\u2019re happy as a pig in mud, they need to be able to easily refer their friends. The novelty might wear off pretty fast, so make sure to leave them with something that reminds them you\u2019re the one they can go to with any future jobs. It might seem tacky or unnecessary, but things like fridge magnets really do make a difference – if they have something that needs fixing, your details are right there.<\/p>\n

4. Follow up<\/strong><\/p>\n

Most of the time once you finish a job, it\u2019s done and dusted and you\u2019re on to the next one. But what will really make you stand out and build that great customer loyalty is following up. Give it a week or two and give the client a call to check in. Ask if everything is working as it should, and if they have any issues or concerns. If there is something that\u2019s not quite right, it makes you look proactive and professional in asking them first.<\/p>\n

5. Encourage reviews<\/strong><\/p>\n

If your clients are going to be loyal ongoing, it\u2019s likely they will want to leave a review. If they\u2019re that happy with your work, they\u2019ll do it the second you ask. Word your request in a way that says you\u2019re always trying to improve your services so you\u2019d love it if they could provide any feedback, good and bad. If they leave you a good review, they\u2019ll likely continue on with you so don\u2019t forget to ask![\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row el_id=”related-post”][vc_column][vc_custom_heading text=”Related articles” font_container=”tag:h2|text_align:center|color:%2313143e” use_theme_fonts=”yes” el_class=”title my-5″][vc_basic_grid post_type=”post” max_items=”4″ element_width=”3″ orderby=”rand” item=”918″ grid_id=”vc_gid:1621300146331-d5cbb143-964b-4″ el_class=”related-posts mx-auto mt-3″][\/vc_column][\/vc_row][vc_row][vc_column][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

[vc_row][vc_column][vc_row_inner el_class=”container”][vc_column_inner][vc_column_text]Once you\u2019ve completed a job for a client, you want to be their go-to for any future work. To get yourself to that point, you need to get the job done right, you also need to go above and beyond to make sure you\u2019re at the top of the list when they think of […]<\/p>\n","protected":false},"author":1,"featured_media":4501,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[7],"tags":[],"class_list":["post-4498","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-tradesmen"],"acf":[],"yoast_head":"\n