Accidents can happen to anyone, anywhere, and at any time. For a builder working on a commercial renovation project, an unfortunate accident involving a knocked-over ladder and shattered glass door could have had disastrous consequences.

Fortunately, the builder had worked with Cactus Insurance to have Public Liability Insurance in place, which covered the substantial repair costs. But that was only half the story.

Expert claims support makes all the difference

The real value lay in the expert claims support provided by Cactus Insurance. A dedicated claims specialist guided the builder through the claims process, ensuring a smooth and efficient resolution. The claim was approved within a week, and the glass door was replaced promptly.

Protecting reputation and winning more work

The efficient handling of the claim by Cactus not only minimised disruption to the project but also helped protect the builder’s reputation. In fact, the client was so impressed with how the situation was handled that they offered the builder more work.

The importance of specialist insurance brokers

This real-life scenario highlights the importance of working with a specialist insurance broker who understands the unique risks and challenges faced by trades businesses. With Cactus, you can trust that you’re getting expert advice and claims support to protect your business.

By partnering with a broker who truly understands your industry, you can:

• Ensure you have the right insurance cover in place
• Get expert guidance on risk management and compliance
• Enjoy seamless claims support when accidents happen

Don’t leave your business reputation to chance. Contact Cactus Insurance today to learn more about our specialist insurance solutions for trades businesses.