When disaster strikes, it’s not just about what’s lost – it’s about how quickly you can get back on the go. At Cactus, we back our clients when it matters most! So when a local tradie’s work vehicle was broken into – Team Cactus got to work to get him back on the job – here’s how we did it…

The incident

Our client experienced every tradie’s nightmare – their work vehicle was broken into and tools were stolen. In a single moment, their livelihood was disrupted – leaving their vehicle window smashed and valuable tools gone, including a high value Hilti laser worth over $1000.

The response

The claims team got straight into it and coordinated with Smith&Smith to get their vehicle’s window repaired. Sorted in no time, it was back on the road before the day was done. While the vehicle was all sorted the tool theft claim was a bit niggly. The insurer pushed back due to insufficient proof of ownership for the Hilti laser. The initial offer came in at $12,918, not bad, but not the full value our client was entitled to.

The win

Team Cactus doesn’t settle! Our claims team got to negotiating, fully backing our client to get them what they deserve. With that push, we were able to secure an extra $1000 for them. A win that covers more of what was lost and backed our client all the way.

Your business, our priority

Our expert brokers work tirelessly to ensure you have the right coverage for your needs and budget, so you’re covered for the unexpected. Get in touch for a comprehensive review of your insurance policies and make sure your business is prepared for the worst!